Looking for some advice from people who’ve run into this before. I retrained a customer churn model using the latest six months of data and saw a noticeable jump in training performance, but validation metrics dropped significantly. The model now performs extremely well on the training set and much worse on unseen data. I’ve already(Read More)
Looking for some advice from people who’ve run into this before.
I retrained a customer churn model using the latest six months of data and saw a noticeable jump in training performance, but validation metrics dropped significantly. The model now performs extremely well on the training set and much worse on unseen data.
I’ve already checked for data leakage and haven’t found anything obvious. Feature engineering hasn’t changed much, although customer behavior has shifted slightly over the last quarter.
Current setup:
• Binary churn prediction
• Gradient boosting model
• Monthly retraining cycle
• Class imbalance handled through weighting
Has anyone experienced something similar after retraining? What would you investigate first—data drift, feature importance changes, retraining window, regularization, or something else?
Would appreciate any suggestions or lessons learned.




